Uptown Scratch Guarantee Policy
We guarantee our services for 30 days once the person(s) treated has/have had the follow up re-treat completed by Uptown Scratch. If evidence of re-infestation is found, we will re-treat the re-infested person(s) one time for free within the 30 day period. This guarantee applies to any individual treated by Uptown Scratch when all of the following are met:
-Every person living in the same household with the treated individual is checked by Uptown Scratch. If additional cases are identified, Uptown Scratch must treat the infested individual(s).
-The household treatment we teach is adhered to during the entire treatment process (up to thirty days).
-The follow-up re-treat appointment is scheduled and adhered to (7-10 days after the initial treatment).
-The combing checks that we teach are adhered to on an ongoing basis. Any new evidence of head lice is picture messaged or emailed to Info@UptownScratch.com in order to verify what is being combed out of the hair. The combing method we teach will also help parents/guardians detect any new infestation.
We are able to offer this kind of guarantee because after treating hundreds of clients successfully, we are that confident that we will eradicate your lice infestation. Uptown Scratch aims to maintain a very high success rate.